RETURNS POLICY

30 Day Change-Of-Mind Returns

For a credit to be granted, goods must be returned:

- Within 30 days from date of invoice;
- In their original, unused and resealable condition;
- In the original packaging inside a shipping carton;
- With the Returns Authorisation (RA) issued by Enovis included with the goods;
- Without written markings, tape or tampering on the original packaging;

- With all accessories included within original box.

- Enovis is NOT responsible for covering costs of return shipments for change of mind or incorrect purchases made by customer

Note the following conditions for return:

- Enovis will not accept any responsibility for unsolicited returns. For Enovis to accept any returns, the goods must be unused and returned in their original condition and packaging.
- All goods must be returned at the purchasers’ expense with the Return Authorisation number referenced on the shipping label.
- Enovis is NOT responsible for refunds or credits for goods lost in transit during return. Please use a reliable service to return your products.
- We reserve the right to deduct the costs from the credit for any part of the items not sent back with the product.
- Please retain tracking information for all items sent back to Enovis.

- We will issue a credit on your account once the goods have been assessed by our team in our warehouse.

- Enovis is under no obligation to accept return of goods that are discontinued, were specially ordered in or were on promotional sale when purchased.

Faulty, Damaged or Incorrect Products Received:

- If an item was received in a faulty or damaged condition, or an incorrect item was received, please fill out the Returns Authorisation Form and include photos of the product and how it was received. (Note that this must be completed within 7 business days of receiving your order to be accepted. )

- Once confirmed and approved by Enovis, you are entitled to a credit/refund or replacement of the product.

To access the Returns Authorisation Request Form click here;

To access Product Warranties click here.