Orders are accepted by phone, email or mail. Orders of in stock items will be dispatched within 48 hours (working days only) of receipt of confirmed order from customer (unless prepayment is required).

Availability of Products

Enovis aims to dispatch all items ordered within 48 hours of confirmation of order, but please check on product availability when placing your order. Some products ordered on request only or could be out of stock. Please check with our Customer Service Team on expected shipping time for out of stock or order on request items.


All Enovis prices are subject to change without notice. Price charged on orders will be current list price for the Account at time of order. Please ask Customer Service if you require confirmation of prices when placing your order. All prices quoted by Enovis are GST exclusive.

Goods and Service Tax (GST)

GST will be charged where applicable. Many of our products are GST exempt as outlined by The Australian Taxation Office. All prices quoted by Enovis will be GST exclusive. If you require clarification whether an item attracts GST please contact Customer Service.

Delivery/ Delivery Charges

Freight charges apply on all orders unless stated. Please ask for confirmation of delivery charges when placing order. Enovis aims to deliver all orders as quickly as possible, but as Enovis outsources all deliveries to third party freight companies we cannot guarantee delivery times. Please contact the Customer Service Team for an approximate delivery date. Alternatively, if you have an urgent delivery requirement please advise the Customer Service Team to advise options and costs.

Non-Account Holders

Goods can be supplied to Non-Account Holders on a prepayment basis. Enovis accepts prepayment by Visa. MasterCard, Cash, Direct Deposit or Cheque (once cleared). Enovis encourages clinics making regular purchases to open a 30-day account.

30 Day Account (from date of invoice)

Regular Customers of Enovis are encouraged to open a 30 Day Account (from date of invoice). Account holders must agree to a minimum spend of $1000 pa. Accounts may be subject to an interest rate of 3% per month on all overdue amounts. Prepayment may be required for any special orders or large capital expenditures by new Customers'.

Title of Goods

Title (ownership) of Goods does not pass to the purchaser (Customer) until full payment of the invoiced amount has been made.

Incorrect Delivery, Non-Delivery or Damaged Goods

Please notify the Enovis Customer Service Team through the returns page with Invoice details within 7 working days of receipt of any orders that have arrived damaged, incomplete or incorrect. Any claims made after 7 days or receipt will not be accepted.

Return of Goods

Enovis is under no obligation to accept a return of goods ordered by the Customer due to a customer ordering error, no longer required, sizing error. unsuitability or surplus to requirements etc. For return of goods under these circumstances the purchaser will need to contact Customer Service to arrange a Return of Goods Authority. No attempt should be made to return goods without prior authorisation. Enovis will not accept any responsibility for unsolicited returns. For Enovis to accept any returns, the goods must be unused and returned in their original condition and packaging. All goods must be returned the purchasers· expense. A restocking fee will be applicable on all returns received after 30 days from date of invoice, but may be waived at the discretion of Enovis. Enovis will under no circumstances authorise returns more than 30 days after the receipt of delivery to purchaser.

Warranty/ Faulty Goods

Enovis will warrant all goods in line with Manufacturer's Warranty, provided the goods have been used in accordance with the user instructions. Warranties cover parts and materials used in the manufacture of the product. Warranties will not apply to defects resulting from improper use, operator error, use outside of manufacturer's specifications and the limits of products intended use. Maintenance and cleaning instructions must be followed to ensure warranties remain valid. Please contact the Customer Service Team for Warranty details on goods in our range. If the purchaser has identified the product is faulty within the warranty period they must notify Customer Service immediately with details of the fault and Invoice details. Enovis cannot Warranty goods without Invoice details.

Force Majeure

Enovis shall not be held liable for any loss or damage caused by circumstances beyond its control. This includes but is not limited to an act of God, terrorism, war, government restrictions, industrial disputes, import or exports regulations, civil disturbance and product supplier issues. Should any of these events occur Enovis reserves the right to cancel or suspend any contracts without incurring liability for any loss or damage caused.


*Standard Promotional Terms and Conditions

While stock lasts. Enovis cannot guarantee the availability of stock during promotional periods. Freight & GST not included. Products may differ from images shown. Not to be used in conjunction with any other offers. Discounts are applied to catalogue standard prices only. Discounts are not valid on any bundle offers or special pricing. Offers can be removed at any time at the discretion of Enovis. No returns on bundle/special priced items unless product is faulty. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price. Coupon codes are not valid for orders shipped to multiple addresses from checkout. All offers are subject to our General Terms and Conditions.