New System Update

Dear Valued Customer, Starting on Monday 30th September we will be implementing a new Enterprise Resource Planning (ERP) system, Oracle.

This important change will allow us to better manage orders, inventory, invoices, and customer service.

Any orders received from Friday 27 September will be processed and invoiced in the new system.

During the initial transition we expect delays with order processing and shipping. Please bear with us as our team adjusts to the new system and processes.

Our commitment to serving you and your patients remains our top priority, and we are here to assist with any questions or concerns you may have.

What does this mean for you?
• New Invoice & Statement Format: Our invoices and monthly statements will have a refreshed layout that includes clearer itemization, making it easier for you to review and reconcile your accounts.

• Improved Order Processing: Expect more efficient order fulfillment and better visibility of your shipments, in addition to timely updates regarding your orders.

We appreciate your continued support and understanding during this exciting transition.

If you have any questions or feedback, please do not hesitate to reach out to our customer service team:
Contact Details:
AUSTRALIA : Customerservice.AU@enovis.com | 1300 667 730
NEW ZEALAND: Customerservice.NZ@enovis.com | 0800 60 60 40

Thank you for being a valued customer of Enovis